All relationships for the return and exchange of goods are regulated by the current Law of Ukraine "On Protection of Consumer Rights". In particular, Article 9 provides for the rights according to which the consumer has the right to exchange a non-food product of good quality for a similar one from the seller from whom it was purchased, if the product did not satisfy him in shape, dimensions, style, color, size, or for other reasons cannot be they are used for their intended purpose. The consumer has the right to exchange goods of good quality within fourteen days, not counting the day of purchase. The exchange of goods of proper quality is carried out if it has not been used and if the presentation, consumer properties, seals, labels, and also the settlement document are preserved.
According to the Decree of the Cabinet of Ministers of Ukraine dated March 19, 1994 N 172 On the implementation of certain provisions of the Law of Ukraine "On Protection of Consumer Rights", there is a list of non-food products of good quality that cannot be returned or exchanged, namely:
- perfumery and cosmetic products;
- toothbrushes;
- shaving machines;
- shaving brushes;
- combs, combs and massage brushes;
- goods in aerosol packaging;
- printed editions;
- products made of natural and artificial hair (wigs);
- tools for manicure, pedicure (scissors, nail files, etc.);
- jewelry made of precious metals, precious stones, precious stones of organogenic formation and semi-precious stones.
All messages about the return and exchange of goods are accepted by e-mail: [email protected] All messages about the return and exchange of goods are accepted by e-mail +380 (44) 355 11 00 every day from 9:00 to 21:00.
